Managed IT Services

Flexible monthly maintenance plans for any budget

Unlike most other Managed IT Providers, our maintenance plans are fully customisable and designed to suit the unique needs of your business and budget so we can meet every one of your expectations.

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Training Portal

Intuitive training guides and e-learning tools on-hand to help you better understand your systems.

24/7 Monitoring

We monitor your systems around the clock preventing potential problems before they arise.

Designed by You

We work with you tailoring systems to the unique needs of your business for a personalised service.

Our monthly maintenance clients get all this, and so much more

Extended Working Hours

Whether you’re an early bird or a night owl, our extended working hours and out of hours support options make it easy for you to get the support you need, when you need it.

Tickets Management

Want to see how many tickets your team created last month, change the priority or view the status? Our ticket system is elegant and transparent. Manage your service easily with no stress or confusion.

Client Portal

Zeno IT can build a customized client portal around you and your business with easy access to manage your tickets, passwords, new user request forms and everything else, all in one spot.

Priority support

Our monthly maintenance clients get priority support during busy periods and access to unique services and discounts. You can have peace of mind knowing you’re always at the start of the line.

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Advisory Monthly Maintenance.

Designed for companies with 20 to 200 staff, this package provides you with the security of an in-house Chief Information Officer (CIO) at the cost of a junior engineer. In addition to 24/7 monitoring, regular preventative maintenance and unlimited remote support, this package offers you a CIO On Demand and regular IT planning.

We ensure that your I.T systems are keeping pace with the projected growth of your company and anticipated operational needs. Working collaboratively with your own IT staff, we make sure that we reassess company goals and stay in line with them so you continue to run smoothly.

Proactive Monthly Maintenance.

Ideal for companies with 10 to 100 staff, our standard Monthly Maintenance package provides you with 24/7 monitoring, regular proactive maintenance in order to avoid unnecessary down time and unlimited remote support.

Because we provide you with a strategic I.T. solution from the outset that’s tailored to your business, we understand the demands that will be placed on your systems and create a maintenance plan that matches.

"We have been using Zeno IT for more than two years. This team always provide the perfect solution and kindly service on time. Many thanks for them!"

Woody Wu TWT Global
“We had a great experience with Zeno IT during a very difficult time. The professionalism and responsivness of the team was outstanding and nothing seems "to difficult" for them. We highly recommend Zeno IT to any small business like us that needs IT support .”

Donna Kessler Managing Director
Over the eleven years that Zeno has worked with Bull, Son & Schmidt, the relationship has developed to the point where Zeno IT manages every aspect of the IT system and they consult with Zeno about any and every aspect of IT before making a decision.

Cathy Marr Bull,Son and Schmidt - Practice Manager
"Dress for Success Sydney is a Sydney based charity. Zeno It have been providing our organisation with pro bono IT support and service for 2 years. We have found all interactions with Zeno to be of a very high standard. The service team are fantastic and pleasing to work with and they always fix all and any IT issues we experience swiftly!"

Dress for Success Sydney
"I have known Gerald and Zeno IT for about 4 years now. Gerald is honest and extremely accommodating. Further, he and his team know their stuff! If you are looking for an IT solution for your business, look no further."

Daniel Bligh Managing Director
"Sometimes, it is too easy to blame it on the "IT guy". Gerald keeps it real. Confronts the issues, and explains things in PLAIN ENGLISH. If you want your IT support (a necessary evil!) in PLAIN ENGLISH, with no hidden agendas, Gerald is the guy!"

Kelvin Ong CEO / Sky Monkey
"It has been a pleasant journey since we have Zeno IT on board for our business 11 years ago. Gerald and his team has always been resourceful and prompt attending to all our IT issues."

Dawn Huang Navwealth