Case Studies

Long term partnerships are the key to our success.
Here are a few words from some of our clients



When Sydney Northern Suburbs law practice, Bull, Son & Schmidt needed to find a new I.T. management company they were happy to receive a recommendation to engage Zeno IT. After meeting with Gerald and discovering his personable, friendly approach, they gave him the task of managing their existing IT systems.

Over the eleven years that Zeno has worked with Bull, Son & Schmidt, the relationship has developed to the point where Zeno IT manages every aspect of the IT system and they consult with Zeno about any and every aspect of IT before making a decision. This consultation extends to issues with their practice management software, where Gerald is the first port of call for any operational or upgrade discussions.

“The team at Zeno IT are very likeable, friendly, obliging and easy to deal with. They are on hand at all times and quickly remote in if things need to be addressed. Our systems are quite complex and extensive and have lots of different software. Rick Schmidt is very IT savvy and has more applications than anyone I know.

Gerald makes sure he keeps on top of all of that and keeps everything running smoothly, even when the gremlins have come in overnight!”




Name: Cathy Marr
Position: Practice Manager
Sector: Law



Just over 18 months ago, Zeno IT began working with Kimberley Diamonds after having been recommended to them to help sort out their I.T. issues. This wasn’t just a simple case of I.T. management, Zeno IT have completely overhauled the entire I.T. infrastructure.

During the time that they have worked with Kimberley Diamonds, Zeno IT have replaced the server, converted the company from being fully desktop to being fully laptop, provided VPN access from anywhere in the world to create wireless access that they didn’t have before and have provided onsite terminal service with offsite backup.

In addition, Zeno IT have helped with upgrading the internet and have helped solve general issues with users and computers.

“We started working with Zeno IT because we liked them as people. They’re genuine and easy to connect with. We also liked the fact that they didn’t ask us to sign up to a lengthy service contract from the outset because they were so confident in their abilities. And we were so impressed with their work that we did sign up.

One thing that has proved to be a bonus is how they have interacted with our teams. Because our mine is so remote we have an onsite I.T. team. Zeno work very well with them and there is a lot of mutual respect, which is important from a management perspective.

I personally enjoy working with them a lot. I am relatively knowledgeable and have some interesting exchanges with them. When we’re working collaboratively there is a lot of fun without losing the professionalism.”




Name: Richard Claydon
Position: Manager, Corporate Operations, IT & Digital Communications
Sector: Mining



Global organisation and one of the world’s leading elevator agencies, ThyssenKrupp is renowned for their engineering excellence in their field.

When they needed to connect their three satellite offices to the global ThyssenKrupp network, Zeno IT joined forces with Verizon to access the global SAP system. The Zeno IT engineers created and mapped out a strategic solution, project-managed, tested and implemented the entire solution.

“Australia was the first to trial this connection and, because of its success it has become the benchmark for our other ThyssenKrupp entities.”

“We’re extremely happy with the way the solution was implemented and the results that have been achieved. We’ve had extremely positive feedback from staff at all levels, right to the CEO.”




Name: Cheryl Della Marta
Position: CFO
Sector: Engineering



South Pacific Private is a treatment centre on Sydney’s Northern Beaches. They specialise in the integrated medical, psychiatric and psychotherapeutic treatment of addictions and mood disorders.

As the facility and operations had grown the I.T. infrastructure had become adhoc and had reached capacity in both licensing and hardware capacity, as well as becoming costly to troubleshoot and resolve issues.

On first investigation, Zeno discovered that there too many different desktops running a wide variety of Office and Windows versions that were lacking in consistent configuration.

The Zeno engineers created and mapped out a standard network and desktop solution across the organisation and introduced a terminal server for a more streamlined operation.

And, in order for the facility to meet with Government and Department of Health requirements, Zeno assisted with compliance by providing I.T. procedures and documentation.

“Zeno IT have completely overhauled our I.T. systems enabling us to handle all of the sensitive information and data that we jeep on a daily basis in a secure and operational environment.”

“As we have grown over recent years, managing the I.T. operations now requires constant monitoring to maintain reliability and security. Zeno IT manage this seamlessly on our behalf.”




Name: Jill Farrell
Position: CFO
Sector: Medical



ACMN Marketing and Advertising are Australia’s largest entertainment marketing and advertising agency. Operating nationally in Australia, as well as in New Zealand, ACMN are always striving to find new ways to help their clients maximise their live event ticket sales.

Before working with Zeno IT, ACMN were struggling to make their hybrid PC and Mac environment work for the company. And, with the large creative output and communication needs of a big agency, their system was struggling to keep up with demand.

“We have very specific needs from our I.T. infrastructure and need to maintain both a PC and a Mac environment to cater to our business and creative users, and obviously these networks need to work in conjunction with one another.”

“Zeno I.T. were able to offer us excellent solutions, not only with our hybrid systems, but also in providing solid processes for back up and managing our data. As we have groen over the last ten years they have helped us to manage our I.T. growth process and with the risk management of our business data and creative work.”




Name: Caryn Cavanagh
Position: CEO
Sector: Marketing & Advertising



Navwealth provides integrated financial planning advice, incorporating wealth creation advice, tax planning and accounting services. They became a Zeno IT client over tweleve years ago as a small firm of four. Now having grown to a team of 23 through both organic growth and merger with two accounting firms, Zeno IT has overseen the I.T. operations throughout the course of the business. Helping them with the process of merger and acquisition, Zeno ensured that the data integrity and security, as well as compatibility across databases was maintained.

“When you bring three unique entities together it’s important to consolidate the systems, processes and I.T. infrastructure so that all three operations can seamlessly operate as one fully integrated organisation.”

“We have needed to consult with Zeno for advice on how to structure our operations several times over the last twelve years, including a demerger of one of the partners of the firm. They have managed the entire process from consulting, project planning, adaptation and changes to the I.T. system.”




Name: Dawn Hong
Position: Relations Manager
Sector: Financial Planing

Landscape & Horticultural Supply


Australian Native Landscapes (ANL) have a long history or providing innovation and care in the horticultural industry. Having been involved in many of Sydney’s major landscaping projects, the company has grown, both in size and in the products and services it offers over a successful 40 year period. With operations in 16 offices across metro and regional Australia, they are one of Australia’s best known companies in the garden supply industry.

Prior to working with Zeno IT, their main Enterprise Resource Planning system was very slow and there was a lack of communication and accountability from their previous I.T. service provider. With branch office access very slow, poorly designed overall network architecture and an expensive and ineffective solution provided by telcos, ANL’s I.T. infrastructure was impacting the business operations.

The Zeno IT engineers worked collaboratively with the ERP software vendor to find a solution to the slow access and were able to jointly design a new, much faster system.

The software vendor was actually surprised by how efficiently the software operates across the big, multi-site business now recommend Zeno IT to their customers.

“In addition to the day-to-day support of our I.T. systems, Zeno has also become an integral part of our organisation in terms of business management.”

“They look after all of our desktops, servers, internet, telephony, security, POS and the 10 different unique software packages that we run. They have also redesigned our entire network architecture and managed the tender process to source new network providers so that we have the best solution for a smooth operation, leaving us to concentrate on the next 40 years of business growth.”




Name: Scott Ashworth
Position: CIO and Communications
Sector: Home and Gardening